Issue ID | 1653105 |
Internal NHTSA # | 11318706 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | RAV4 |
Model Year | 2017 |
File date | 19/03/20 |
Component | SEATS |
Product type code | VEHICLE |
Description of the problem | Driver's side headrest rises approx. 2-1/2 to 3 inches from lowest position during the normal course of driving. I do not adjust the height of the headrest, ever, other than to correct this unusual phenomenon. This happens constantly and repeatedly in as little as 10-15 miles driving over paved, smooth roads while driving speeds ranging from 45-75mph. Has happened sporadically since we purchased the vehicle new, but happens regularly and consistently now. Interestingly, this same phenomenon has occurred with other toyotas i purchased new, namely my 2006 corolla and 2008 corolla le. Never thought about it being a potential safety issue until i saw it recurring on my 2017 rav4. Dealer is experimenting on fix by replacing adjustment buttons on both driver and passenger seats, at my expense (just returned from long road trip and took vehicle to toyota at 264 miles past end of 36k warranty) but could not have serviced on the road. Unfortunately, dealer informed me that this is only the beginning of the investigation process to determine the cause of the problem and may involve more extensive work (also at my expense) if button replacement does not work. |
Vehicle Mileage at Failure | 35400 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | HEREFORD, AZ |
VIN pattern | 2T3ZFREV6HWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 28/03/23 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |