| Issue ID | 1372581 |
| Internal NHTSA # | 10979839 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2016 |
| File date | 08/04/17 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | After leaving a restaurant with our grandchild getting into our 2016 toyota rav4 vehicle, glass started falling off the back of the roof as we pulled out on the hightway. It appears that possibly a four doors closing close to the same time shattered our sunroof. I took the vehicle to lombard toyota in lombard, il where they deemed it "road damage at highway speed". I corrected the service rep to clarify we were just taking off from the restaurant after getting into the car. The remaining glass was pushed upward and not inward. This is obviously a defective sunroof on the rav4, but neither the local dealership nor the toyota customer service representative will take responsibility. After close to two weeks unable to drive the car, i just picked it up yesterday. The bill--$1400 i see other sunroof have been reported blowing up. Thankfully, we had inside door closed. Never again will i purchase a vehicle with a sunroof, especially from toyota. |
| Vehicle Mileage at Failure | 5300 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WINFIELD, IL |
| VIN pattern | 2T3RFREV6GWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |