| Issue ID | 1221344 |
| Internal NHTSA # | 10765333 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2015 |
| File date | 03/09/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Three months ago i received notice for recall on steering, called bernardi toyota and made appt. Got there and they said machine was down and couldn't do it. Made another appt. And they said the machine couldn't do it because of label not being original. My side door had been hit so the label was replaced with a new one. Tech's would look into the matter, an let me know, i brought the car in for my regular check up aug 10th 2015 and asked about the matter and was told not to worry because most likely there was nothing wrong with it, but if anything happened to let them know. Well on sept. 3, 2015 took a ride to cape cod from hudson mass. When i was getting ready to start back to hudson from the cape my steering let go. Could not move the car, called falmouth toyota and they said try and drive it to them which was about three mile, i did an they gave me a rental and fixed the car in a week. Question is , how come they could fix it in a week and bernardi didn't do it in mouths? I was lucky it wasn't serious, i am complaining about bernardi's service. I and my wife could have been seriously hurt along with people on the highway. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *jb |
| Vehicle Mileage at Failure | 8745 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HUDSON, MA |
| VIN pattern | 2T3BFREV1FWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |