| Issue ID | 1625988 |
| Internal NHTSA # | 11288506 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2014 |
| File date | 01/11/18 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Vehicle was parked, just turned the car from engine on to off with just the battery on running the radio while i was preparing to exit the vehicle. Suddenly the entire radio system completely stopped working. I looked at my infotainment screen and it was certainly having a issue because ever since that day over one year ago i have not been able to listen to radio, use gps, use bluetooth, etc. I believe this to be under a safety issue due to 1) loss of phone/bluetooth (use of mobile phones while operating the vehicle is required in many states to go through bluetooth) and i cannot comply with these laws if my system has malfunctioned, 2) i paid for a vehicle with a gps navigation for a reason and now i lost that expensive capability as well, 3) radio's are used to keep the driver alert and focused and this was lost 4) the looping screen is extremely bright, cannot be darkened and impossible to drive at night with it. I have had to completely cover over my screen so now it's like i'm driving a flintstones vehicle with nothing technology wise in this $25,000 vehicle i paid for. "toyota customer care contact us - i contacted toyota via phone call earlier today with limited results, but later emailed toyota and provided a link to this page. The customer care representative suggested that anyone having problems with their radio/navigation system should call and email their complaints. Toyota is not currently offering any remedy or assistance to prematurely failing radio systems that are out of warranty, but all calls and emails are monitored and when there are multiple complaints, toyota will recognize a problem and may offer assistance or reimbursement." https://www. Carcomplaints. Com/toyota/rav4/2014/accessories-interior/ |
| Vehicle Mileage at Failure | 45000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | DELMONT, PA |
| VIN pattern | 2T3RFREV8EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |