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2011 Toyota RAV4 Electronic Stability Control Problems, Complaints and Defects

Issue ID	918644
Internal NHTSA #	10457174
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	RAV4
Model Year	2011
File date	06/04/12
Component	ELECTRONIC STABILITY CONTROL
Product type code	VEHICLE
Description of the problem	This is an incident involving sudden vehicle acceleration. I was stopped with my foot on the brake in the where great mall parkway turns onto eastbound montague expwy in milpitas, ca. Despite having my foot on the brake, the vehicle began to creep forward. I responded by pressing the brake pedal harder. This caused the vehicle stability control system to engage and the brake pedal pushed through the resistance point as is typical when the vehicle stability control engages. The vehicle began to accelerate so i quickly moved the transmission selector from drive into park in order to stop the vehicle. I reported the failure to toyota motor sales usa and the complaint was assigned case number [xxx]. I followed the recommended procedure of having the vehicle inspected by the local toyota dealer, piercey toyota, on april 13, 2012. The service manager completed an inspection and submitted a report to toyota technical services. Today, may 2, 2012, i followed up with both the piercey toyota service manager and with toyota motor sales. Anthony of toyota told me, essentially, that toyota refuses to acknowledge the failure and refuses to give me a formal written response. Anthony continued by saying that if this response was not satisfactory to me, then i should get an outside counsel. I submit that the sudden unintentional acceleration problem still exists with toyota--at least with my vehicle--and that it needs to be fixed. It is my opinion that toyota is 'giving the finger' to the problem and to the united states and that toyota's failure to properly address the problem will likely kill innocent people if toyota does not find a real solution. I am prepared to submit more documents and details regarding this incident and the problem. I would like to be put directly in touch with an officer at your office so that i can enter a full and formal complaint. *js information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)
Vehicle Mileage at Failure	31212
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	SAN JOSE, CA
VIN pattern	2T3ZF4DV9BWXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	12/10/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type	FWD
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

JTMDU09J4F4115770 WBAVU11000K003089 WVWZZZAUZJP596915 VF1KG1PBE37549681 JHLRE48507C207951 WAUZZZ4G6GN147409 KPACALETSEP201471 VF1FLBBA53V173050 KMHL341HBPK030876 1GKS2JKL3MR137696 W0L0AHM7582161685 VF3LBBHZ3FS148241

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2011 Toyota RAV4 Electronic Stability Control Problems, Complaints and Defects, Recalls and Failures

2011 Toyota RAV4 Electronic Stability Control Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?