| Issue ID | 1610268 |
| Internal NHTSA # | 11268695 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2010 |
| File date | 19/10/16 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | We took our toyota rav4 to principle toyota for the suspension recall on 10/16/2019. Upon a tire inspection today (at a local tire store) it was indicated to us that principle toyota did not install the appropriate arms on the car. I am attaching a copy of the service record (which shows what appears to be the correct replacement parts) but that is not what was installed on our vehicle. I feel that this was done in retaliation because upon arriving for my pre-scheduled service appointment principal toyota staff said they did not have the parts or "special tool" to handle the recall. I am attaching an email i sent to principle toyota expressing my disgust on how the "recall" was being handled. Along with the email is the parts "supposedly" put on my vehicle. I am attaching documentation supporting our story. |
| Vehicle Mileage at Failure | 100393 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BYHALIA, MS |
| VIN pattern | JTMZF4DV4ADXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |