| Issue ID | 1522811 |
| Internal NHTSA # | 11162072 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2010 |
| File date | 12/12/17 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2010 toyota rav4. The contact stated that the vehicle was serviced per nhtsa campaign number: 16v596000 (suspension). The mechanic found that the vehicle was not affected by this recall, but it was repaired anyway at toyota of portland (55 ne broadway st, portland, or 97232, (503) 284-1105). At no cost. Toyota? S prescribed recall repair involves applying an epoxy to the adjustment nuts on the rear lower suspension arms (toyota part # 4871042020), per the instructions specified by toyota (safety recall ? Csj?). In december 2018, a tire service center noted the contact? S rear wheels where out of alignment but that they could not perform an alignment due to the application of the epoxy ? Which seized the adjustment nuts in place. The contact is now unable to have a rear alignment performed. Contact returned the vehicle to the dealer, who stated that the suspension arms must be entirely replaced in order to realign the rear wheels ? With toyota insisting the recall work (applying epoxy) is performed again at contact? S expense. Contact was quoted $1050 by toyota dealership to perform the work. Prior to the recall, a rear alignment could be performed at the same dealership (or any independent mechanic) ? Utilizing the adjustment nuts ? For approximately $85. In summary, the contact believes toyota? S prescribed recall repair has introduced a safety issue due to removing the ability to have independent mechanic perform a rear alignment.*dt *jb |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | CONSUMER LETTER |
| City and State | PORTLAND, OR |
| VIN pattern | JTMBK4DVXADXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | TOYOTA OF PORTLAND |
| Dealer's telephone number | (503) 284-1105 |
| Dealer's city | PORTLAND |
| Dealer's state code | OR |
| Dealer's ZIP code | 97232 |