| Issue ID | 1359189 |
| Internal NHTSA # | 10957238 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2010 |
| File date | 11/10/16 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | Both rear stabilizer bar connector links snapped off toward the bottom of each link right above the threaded portion indicating that is a weak area. This was not due to rusting, the links just snapped off in the same location. I worked for another dealership in the same dealer group as a service manager and the staff there told me that this is a product problem and they had replaced at least 55 pair of these links. I called toyota customer service to request a goodwill repair authorization and the first question they asked me was if i had the vehicle serviced at the dealership. I said no because as a former technician, i do all my own vehicle maintenance. They said they could not help because of that. This involves a known product problem that they would have taken care of thru what all manufacturers call "hidden warranty" if i had allowed the dealer to service the vehicle. This is discriminatory and should have been taken care of more importantly because it is a safety issue affecting the suspension and vehicle handling. I noticed the problem last fall when the vehicle starting making a clunking noise in the rear and handled sloppy in the rear suspension. You have had a number of other reports as well on this specific problem. |
| Vehicle Mileage at Failure | 98000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | JOHNSTOWN, PA |
| VIN pattern | JTMBF4DV9A5XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |