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2010 Toyota RAV4 Suspension Problems, Complaints and Defects

Issue ID	1153688
Internal NHTSA #	10680071
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	RAV4
Model Year	2010
File date	29/01/15
Component	SUSPENSION
Product type code	VEHICLE
Description of the problem	Vehicle hit curb and required front suspension component replacement, and a 4 wheel alignment. Vehicle previously had recall #nhtsa13v383000 which it had both rear lower (adjustable) control arms replaced and the adjuster area sealed with an epoxy rendering them non adjustable after recall completion. Toyota's service bulletin (t-sb-0042-14 dated june 30-2014) title "rear suspension toe adjustment out of specification after sr csj". It states in this bulletin (under paragraph b) "if the rear toe alignment is still out of specification on either side replace the rear suspension arm no. 1 and complete the campaign csj again for any replaced rear suspension arm. American family insurance denied payment for the re-epoxy of arms so i called toyota customer assistance and explained the situation and the statement in their service bulletin, the case #is [xxx] phone 800-321-4331, the rep was [xxx] and he stated that technical information must be obtained through an authorized toyota dealer, i then contacted the service manager at our local toyota dealership (andy %ballweg midwest toyota 800 3rd street s. La crosse wisc. 54601 608-793-7000) [xxx] then contacted technical assistance and they refused to re-apply epoxy as stated in service bulletin. I then contacted customer assistance again and spoke with [xxx], she listened to my concerns and asked if she could review the situation with corporate and call me back, i agreed. [xxx] called and left a message stating that toyota was unable to assist in the application of epoxy but stated that toyota recommends the epoxy to be applied to the #1 arms after the alignment. I took the vehicle to ballweg and had the epoxy applied at my expense as i didn't want to return the vehicle without the safety recall provisions being met. I also filed a complaint with the ftc reference # [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure	43598
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	LA CROSSE, WI
VIN pattern	JTMRF4DV4A5XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type
Transmission type
Vehicle speed	35
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WBA5D11030D774697 JE4LP21U5KU701768 KMHJN81VP7U553645 LSVY460T2S2052206 TMAH081A2VJ102964 VF7LA9HXC74556008 VF1FL000868964839 LZZ5CLNDXPG282318 TMAJA8111VJ511908 YSCFD41WX62301244 WF0EXXGBBE8R34056 WP0ZZZ982RK224950

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2010 Toyota RAV4 Suspension Problems, Complaints and Defects, Recalls and Failures

2010 Toyota RAV4 Suspension Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?