| Issue ID | 781141 |
| Internal NHTSA # | 10323267 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2010 |
| File date | 27/03/10 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | To whom concern hi, my name is [xxx]. I have a disconcerting and disappointing story to tell about buying a new toyota. My friend purchased a 2010 toyota rav4 5-door 4x2 suv ltd on 3/20/2010 and on 3/27/2010 the vehicle failed. The car hesitated to advance and after 2 or 3 more tries did not responded at all. So my friend called the dealer to have the dealer pick up the car. She was interested in knowing what was wrong with her new car. The car was picked up the same day 3/27/2010. On march 29, she called the dealer to find out about her new car? S problem, and the salesman ([xxx] ) told her they do not know what the problem was, but [xxx] said, ? The car needs a new engine?. She loves the rav4 and was convinced to ask for another rav4, same model, same price; just another rav4?? Sounds fair, sounds easy, for her. Now, my friend has no choice but to ask for no less than her money back. Her experienced has opened my eyes to the way that the toyota dealership takes advantage of their customers. More people will know about this story and i know that is only one of many stories you hear, but i hope you will learn a lesson from this story. Customer service can either help or hinder your business and in this case bad customer service turned away a loyal toyota customer who wanted nothing less but to drive her brand new rav4. Mike calvert toyota [xxx] business development manager 2333 south loop west houston tx 77054 information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 230 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MISSOURI CITY, TX |
| VIN pattern | 2T3YK4DV1AWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |