| Issue ID | 783050 |
| Internal NHTSA # | 10324751 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2010 |
| File date | 15/02/10 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | Purchased new toyota rav4 2010 4-cylinder model in february. When at a stop on mild incline (driveway made of woodchips... Good traction), the vehicle rolls backwards when foot is off the brake pedal. Dealership insisted this is normal for these vehicles and demonstrated this anomaly with another rav4 to prove it. The engine doesn't produce enough torque for the transmission during idle to engage the converter apparently, especially when the transmission is hot. No one told me of this problem during sales. A 'hill-assist" option is available that i did not know about. This merely prolongs the braking when switching from brake to accelerator pedal when the pressure changes. Since i didn't know about all of this stuff when purchasing, the first time it happened i almost rammed into the truck behind me. Then when stepping on the gas the vehicle lunges forward in response to the rpm change. This is a hazard to the unwitting buyer and needs to be clearly discussed with all buyers. The dealership blows off this incident as 'normal' for this car. What they don't say is that it is bad engineering... That the car computer should raise rpms until the transmission is working properly on incline. The software cannot be changed so the car is considered 'normal'. I was disgusted with the explanations, even from a mechanic there i respect, he said this is 'how they are'. |
| Vehicle Mileage at Failure | 30 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HARBOR CITY, CA |
| VIN pattern | JTMWF4DV7A5XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |