| Issue ID | 1031012 |
| Internal NHTSA # | 10558148 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2009 |
| File date | 05/01/13 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | I now regrettably own a 2009 toyota rav4. I bought this vehicle in september 2013 from a car max dealer in pompano beach florida. I was not told that the car had two recalls that have not been taken care of. I brought car back to car max several times, they did various repairs, new brakes and alignment. Then i looked online and saw that this car has two recalls. I brought the car to toyota of deerfield beach florida and was told by the mechanic that this particular model was not on recall. I continued to drive this car but the steering is very loose and the wheel do not line up properly. I called toyota usa and they told me that this car is on recall to bring it back to the dealer. I brought it back to toyota of deer beach and was told by the manger [xxx], that they had already inspected the car and any further inspection would cost me money. I called toyota usa back, while still at the dealer and had then talk to [xxx] but this did not help. He refused to inspect the car or offer any remedy. He said that i could pay $89. 00 for an alignment. I went home and called toyota usa again. Then they told me that the car was inspected in may 2013 before i owned it. I asked, what was the out come of the inspection. They could not answer, merely stated that i will be contacted by them and that there are not parts available for the recall. One of the recalls concerns the rear suspension, etc. That they can wear out and may cause damage. The other is the computer system that needs to be reprogrammed so that the driver doesn't step on the gas instead of the breaks. Campaign #13v383000. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 36000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | POMPANO BEACH, FL |
| VIN pattern | JTMZK33V79DXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |