| Issue ID | 939127 |
| Internal NHTSA # | 10473750 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2007 |
| File date | 29/03/12 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | On march 29, 2012, i pulled out of my driveway & heard a clunk. Checked rear underside & saw nothing amiss. Arrived in downtown chicago and heard 3 more clunks (when making right turns). Then the final extra loud clunk as the steering went out of control. I was on michigan ave. In front of the hilton hotel during rush hour traffic (5 pm) doing 25 to 30 mph. Cars all around me. Gently applied brakes & emergency flashers to warn others, as i kept turning the steering wheel from way left to way right. Eased my way from center lane over to the curb. Can't believe i didn't hit anything! Right rear wheel was tilted at about a 45 degree angle--top outward, bottom inward. In another 15 min. I would have been on the expressway doing 50 --60 mph. Vehicle had to be towed back to indiana. Toyota service advisor said: "bolt rusted through. If keeping car, suggest getting left rear suspension replaced too because it is getting ready to go. A company rep is going to come out to look at it because we have had another exact failure just recently." the rep decided he did not need to see it. (i'm sure he was already aware of the bigger problem toyota would be facing.) vehicle facts: 2007 rav-4, mileage: 43,185, one owner, garage kept (except for vacations). Last 27-point inspection: (1-21-2012) 2 months before failure. No items in the section titled "under vehicle" were even checked off as completed (good or bad). This included "suspension & steering linkage". I paid $778. To have both left & right suspension assemblies replaced & an alignment. When i asked about reimbursement from toyota, the service advisor said "no. They consider it normal "wear & tear". Note: cases like mine are not going to show up as "traffic accidents" because i didn't hit anything or anyone. And those that are accidents could possibly be mistaken as: "over-corrective steering!" |
| Vehicle Mileage at Failure | 43185 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOBART, IN |
| VIN pattern | JTMBD31V275XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |