| Issue ID | 935800 |
| Internal NHTSA # | 10470719 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2007 |
| File date | 28/08/09 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Felt a looseness in the steering, a popping noise when making turns. Under warrenty, at approximately 33,000 miles, the intermediate steering shaft was replaced. At approximately 56,000 miles, the same problem recurred. Was advised by the local toyota dealer the intermediate steering shaft had failed once again. Cost of replacement estimated at $628. 00. Called toyota customer experience center and received a case manager. Case manager informed me the final offer toyota would make is to pay the cost of the part, i would be responsible for the approximate $300. 00 labor costs. They would not guarantee future replacements should the part fail again. Clearly a safety issue that toyota refuses to properly address. |
| Vehicle Mileage at Failure | 33000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | IRMO, SC |
| VIN pattern | JTMZD31V175XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |