| Issue ID | 768888 |
| Internal NHTSA # | 10313055 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2007 |
| File date | 01/12/09 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I have a 2007 toyota rav4 4wd v6 limited that had a defectively designed steering shaft. In early 2009, i began to notice a loud "clunk" when my vehicle turned slowly (fwd or back from a stop) or when i entered or exited my driveway. Quick research revealed others with this condition on 2006 and 2007 rav4s, it was likely a defective steering shaft.. Improperly engineered at the joint, and it was wearing/loosening. Toyota had apparently issued a t-sb-0318-08 to replace the shaft when owners complained. I took my rav4 in for service to check, and it was confirmed that the steering shaft needed to be replaced. However, my mileage exceeded the 36,000 mile warranty, and despite numerous diplomatic attempts on my part, toyota denied coverage on the basis of mileage, despite my argument of a safety defect. I argued that this loosening/defective steering shaft could break and cause a loss of steering control at highway speeds. I was ignored numerous times through regional and national toyota "customer service" channels. My local dealer was friendly, buy unable to convince toyota to help. I finally decided to have the steering column repaired at my expense, fearing for the safety of my steering, and toyota could not assure me that the steering was safe without the repair (they refused to comment). I told them i would be reporting this to the nhtsb, and they did not seem to care. I spent over $500 to replace a defectively designed steering shaft, and i hope others with this issue are reporting this to hold toyota accountable for potential safety defects. |
| Vehicle Mileage at Failure | 50000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | OREGON, OH |
| VIN pattern | JTMBK31V276XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |