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2007 Toyota RAV4 Steering Problems, Complaints and Defects

Issue ID	739714
Internal NHTSA #	10284553
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	RAV4
Model Year	2007
File date	17/09/09
Component	STEERING
Product type code	VEHICLE
Description of the problem	The battery on my wife's 2007 toyota rav4 went out without warning, & so on the advice of the folsom lake toyota garage, i jump started her car to get her home. The next morning i did the same, so that she could drive it to the garage to get fixed. When she started to drive the car however, the steering lock would not allow her to turn the wheel & she ended up driving towards the middle of the road. She immediately stopped, & told me, & so as i thought she meant that the power steering simply wasn't working, i said that i would drive it to the garage for her. When i started off however, the car steering lock stopped me turning the wheel, although only for a second or two, before the steering began to work correctly, & so i very slowly & carefully drove the car to the garage. The garage checked the car & said that it was just a faulty battery, but when i pointed out that if a faulty battery could cause the steering lock to engage while driving, this was a safety hazard, they said that when they asked toyota, they simply said that it was working as designed, & so there was nothing they could do. Consequently, i called toyota, & they told me that as the car has an electronic power steering module, the steering lock could engage with a bad battery. When i suggested to the customer services rep that they needed to address this issue as a safety hazard, she wasn't interested in helping, & point blank refused to give me contact details for her boss, or anyone at toyota north america or japan, only the customer services dept., i. E., people like herself. I find it insulting that toyota not only appears not to care about the safety of their customers, but also doesn't appear to want to hear from their customers, e. G., when i took a survey after my call, & entered some very low numbers for service care, the call was deliberately cut off by toyota. So much for japanese service!
Vehicle Mileage at Failure	19250
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	FOLSOM, CA
VIN pattern	XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	5
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

W0L05DL68E4123437 TYBFE649F6DR00955 5TDZK3DC4DS28H532 RFHJT81BBDS001059 TSMNZC72S00615775 1J8H3E8M56Y176432 YS2P4X20001274030 KNAF54166N5151910 SALVA2BE7EH875973 WDB9036622R452580 WF0DXXGAJD3U55988 WDCGG8JB2FG394832

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2007 Toyota RAV4 Steering Problems, Complaints and Defects, Recalls and Failures

2007 Toyota RAV4 Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?