| Issue ID | 1475015 |
| Internal NHTSA # | 11102354 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2007 |
| File date | 08/12/14 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | In dec 2014 my car exhaust was louder than usual, the repair shop noted that the front center catalytic converter was rusted and perforated and replace it at at cost of $1844. 11. In jan 2017 toyota issued special service campaign g0y regarding this exact issue, claiming it will either fix rusted systems or reimburse those whose systems were already rusted and replaced. I submitted my request for reimbursement, responded for a request for more paperwork, and was subsequently denied without explanation. Today when i called for more info, i was told that the decision cannot be appealed (nfi). She finally said that the repair shop note did not mention rust. When i pointed out it said holes, she was unmoved and said their decision is final. This is dishonest and ripping off customers. I would appreciate your assistance in this matter. I believe i fully meet the requirements as spelled out in their service campaign notice. I can provide additional paperwork as needed |
| Vehicle Mileage at Failure | 79832 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BETHESDA, MD |
| VIN pattern | JTMBK32V576XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |