| Issue ID | 917452 |
| Internal NHTSA # | 10456302 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2006 |
| File date | 15/10/11 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Purchased a 2006 rav4 sport 4wd v6 back in the summer of 2006 and the car was doing great up until last year (2011) when i noticed the steering wheel starting making this strange clicking noise. I brought the car in back in october of 2011 and they told me it was the rack and pinion making the noise and that over time i could possibly lose steering. They told me it would cost over $2,000 to fix. I asked if i could just drive it until the problem worsened and they seemed to say that was probably ok that it would cost the same to fix so i let it go. Fast forward about 6-8 months (april 2012) and now my car is making a knocking noise when i turn right (as described by almost everyone else on the web with this problem). I brought it back in again and they told me it was the same issue and there was a service bulletin put out for this exact problem. They told me it would still cost the same price to fix and i thought that was insane how toyota knew about this problem with so many others and refuse to fix it. It sounds like this is a faulty part on all rav4's around 2006-2007 (maybe more?). Most companies will realize they used a faulty part to make a product and replace it free of charge to keep the customer happy. That is not the case here. I called toyota's national customer service phone line and spoke to a nasty person who spoke very condescendingly to me. He kept trying to avoid the issue at hand and eventually just said there was nothing he could do because my car was out of warranty. He filed the complaint with the rest of everyone else and went on his way. I am pretty saddened by this since the automotive industry just went through a painful time how can they turn around and act like this to loyal customers? |
| Vehicle Mileage at Failure | 70000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | COLUMBIA, MD |
| VIN pattern | JTMBK32V265XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |