| Issue ID | 1370856 |
| Internal NHTSA # | 10972364 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 HV |
| Model Year | 2017 |
| File date | 23/03/17 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | I purchased a 2017 rav4 from big2toyota in chandler az on the 23rd of march 2017. There were several communications with sales person phil harmon concerning the purchase. I had done some research on this vehicle and saw a couple of complaints about movement of the hood when driving, some even described and floppy hood. I asked, by email, mr. Harmon if he knew anything of this problem. He replied that he had never heard of it. I live in the tucson area, about 100 miles from where i purchased my new car. While driving my new car home i noticed that the hood moved around quite a bit when driving the 75mph speed limit on the way home. The following day i also noticed that the hood moved around while driving over bumpy roads at 30 mph. I called my local toyota dealer, precision toyota in tucson and made an appointment to get this taken care of. The first appointment was one week later. I waited about 5 hours for the car and was told that there is nothing that can be done. They drove two brand new rav4s and they also had hood movement. I called toyota customer care where they insisted that i go back to precision toyota and drive two brand new rav4s. I did and indeed they had the same problem. Toyota says this is normal, the selling dealership said they never heard of it so not sure which it is? Perhaps a disclosure is in need if this is in fact a trait of the vehicle. For me the bottom line is the hood should fit firmly and not move and jump around when the car is in motion. I don't find any of this acceptable for a brand new car or any car! I spoke with melanie at toyota care800-331-4331 case # 1704033640. Mark and conor at precision toyota service. All people involved had nothing more to offer me. I asked "so i am stuck with this problem?" i got no reply. I am frustrated and don't know where to turn, i really don't want to get into a legal battle but may be no other choice |
| Vehicle Mileage at Failure | 150 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MARANA, AZ |
| VIN pattern | 2T3RFREV5HWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Tire size | |
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| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
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