| Issue ID | 1303192 |
| Internal NHTSA # | 10889225 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 HV |
| Model Year | 2016 |
| File date | 29/06/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Toyota has installed a decorative silver trim on the 2016 rav4 dashboard facing the passenger compartment. This trim reflects sunlight into the driver's eyes at certain angles of bright sunlight. This reflection can appear suddenly when making a turn or emerging from a shadow. This reflection can distract or partially blind a driver, and over time fatigue a driver. Accordingly, i believe this decorative silver trim is a safety hazard as distracted, fatigued drivers cause accidents. I believe toyota should offer to replace this trim with a non-reflecting material. Other toyota rav4 owners have complained about this feature on the internet (see rav4world. Com). I have complained about this design feature directly to toyota corporate. Their technical representatives looked at my vehicle on 27 july. I was told by the dealer's representative that toyota concluded this is their standard part for 2016 rav4 and as such is not defective. Toyota technical representatives would not meet with me or allow me to see how they evaluated the sun reflection - it was a bright sunny day. The dealer said toyota would not provide their written evaluation discrediting my compliant. In my opinion, toyota took the easy way out as replacing this decorative trim is inconvenient for them. You can evaluate this issue on any 2016 toyota rav4. My local dealership, apparently agreeing with me about the problem, has offered to do an unauthorized modification to the vehicle and have the reflective strip removed, repainted black and reinstalled. This is a less than ideal solution since the paint will not bond well to the plastic reflective strip and will wear over time. In addition, this does not fix the tens of thousands of other rav4s on the road or reduce the potential for avoidable accidents. |
| Vehicle Mileage at Failure | 2500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SILVERDALE, WA |
| VIN pattern | JTMDJREV2GDXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |