| Issue ID | 1244722 |
| Internal NHTSA # | 10809177 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | PRIUS V |
| Model Year | 2014 |
| File date | 21/11/15 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I experienced sudden but momentary braking when traveling at high speed (> 50 mph) while either entering ro exiting hwy. This occurred twice in last two mons. I drove my car to closest dealership the 2nd time this happened (nov. 21, 2105; waldorf md toyota), who told me they received an email (but no recall) from toyota corporate about this issue. Dealership could not detect the problem or reproduce it so, as instructed by dealership, i called toyota corporate nov. 23, 2015 to get case number assigned. At one point, toyota representative demanded "what do you want from toyota?" case was 'escalated' but no case worker was assigned until nov. 30, 2015. Toyota corporate stated that the technician had to reproduce the problem and if they cannot, there was no problem and dealership would return my car to me without repair. The dealership protested and said they ot required to reproduce the problem as it was an episodic and rare event. Further, they would not return my car to me until the problem was fixed because it was a safety issue. Waldorf toyota still has my car (over two weeks now as today is dec. 9, 2015). They have not received any further guidance but are waiting for the field technical specialist to examine the car. I finally received a call from customer relations at the regional office (central atlantic toyota) to authorize access to the edr (electronic data recorder). This means over two weeks have passed before even the first step was taken by toyota to diagnose the problem. |
| Vehicle Mileage at Failure | 7000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WASHINGTON, DC |
| VIN pattern | JTDZN3EU4E3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |