| Issue ID | 1552130 |
| Internal NHTSA # | 11193209 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | PRIUS V |
| Model Year | 2013 |
| File date | 31/03/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Car began to display incoherent dash icon and alerts. We parked and had a tow service deliver our vehicle to town & country toyota, south blvd, charlotte nc. There they told us it needed alternately a $1,500 repair, a $350 repair and finally a $100 repair, none of which the service salesman could describe or explain. When we mentioned the symptoms were identical to the "hybrid system/failsafe driving mode" recall notice he was evasive and said that we were too late for the recall. We didn't think it was possible to be too late for a safety recall, especially one that landed in the last week. After two (2) 20 minute waits on hold calling the toyota customer experience center, we were told nothing of value, except we could choose to go back to the same dealer and ask for someone different, or we could go to a different dealership (i am not making this stuff up...!) we are at a loss; is this a safety concern or not? Toyota and the dealer do not act like it's very important to them. Is it possible for your enforcement powers to move this process towards a result that might entail additional safety..? |
| Vehicle Mileage at Failure | 59000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHARLOTTE, NC |
| VIN pattern | JTDKN3DU0D1XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |