| Issue ID | 1172490 |
| Internal NHTSA # | 10703539 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | PRIUS V |
| Model Year | 2012 |
| File date | 17/03/15 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Took car in for service at 40,251. Was told brake pads are at 1mm for both rear brake pads, and that rotors were rusted. Told for safety it should be replaced at this time. There had been no indication that brakes were faulty. No warning lights, no noise, no change in braking sensation. Prior service at 35,397 indicates brakes in good condition with both rear pads at 7mm. Also, no mention of rotor rust. Service done at 30,109 also indicates brakes in good condition with rear pads at 7mm. Multipoint inspection paper for 40k service was not attached to bill. Requested inspection paper for 40,251 service, and all other inspection papers. Car was bought at warren ohio toyota, and was always taken there for service. Was told no inspection papers are kept longer than 6 months, and they could not provide any information about this cars previous inspections results. The most recent inspection paper was mailed to me. It indicates the rear brake pads were at 0mm and 1mm. A 0mm pad. There was nothing that occurred during driving to indicate the pad was down to metal. I have contacted the warren ohio toyota general manager and service manager with my concerns over this rapid decline in the braking system with no warning in less than 5,000 miles of driving. Most of the driving i do weekly is highway miles. I have not received any response from the general manager or service manger despite repeated calls and emails. This rapid decline in my braking system with no warning is a serious safety concern. Either my 2012 prius v has a faulty braking system, or the brakes were fine and toyota of warren ohio lied about the condition of the brakes. |
| Vehicle Mileage at Failure | 40251 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | AUSTINTOWN, OH |
| VIN pattern | JTDZN3EU4C3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |