| Issue ID | 1211544 |
| Internal NHTSA # | 10749744 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | PRIUS V |
| Model Year | 2012 |
| File date | 17/07/15 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | The navigation, bluetooth & radio system was turned off on it own and became corrupted when the car dealership tried to update the systems software. The hardware was then rendered inoperable and the systems computer was then replaced, the warranty did not cover the defects in the system. The estimated repair exceeded $1000us. Due to the dealerships actions in trying to run a software update, the repair costs were paid by the dealership. The failure of the computer system seemed to be known by the car dealer. Toyota was never directly contacted by car owner as only the car dealer handled the repair issues. |
| Vehicle Mileage at Failure | 60000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAINT PAUL, MN |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |