| Issue ID | 1406607 |
| Internal NHTSA # | 11022509 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | PRIUS PRIME |
| Model Year | 2017 |
| File date | 01/09/17 |
| Component | EQUIPMENT:ELECTRICAL |
| Product type code | VEHICLE |
| Description of the problem | The bluetooth phone system creates a very dangerous distracted driving condition because bluetooth phone calls do not repeat do not override the navigation system as they are supposed to do and like they do in my 2006 prius (vin#: [xxx]). This issue was supposed to be fixed in the 2017 model year but toyota still has not corrected it. This issue has been noted multiple times with toyota and with the nhtsa. My wife's 2013 lexus rx 450h (vin#[xxx]) has been registered before and we rarely use the built in navigation now for safety concerns. My company's 2016 prius (vin# [xxx]) was totaled in late 2016 and this issue was a contributing factor to my employee rear ending his parents and totaling the car. The replacement 2016 prius (vin# [xxx]) was also involved in an accident although not totaled and again this distracted driving issue was a contributing factor, i believe. I purchased my new prius prime (vin# [xxx]) expecting to have this issue resolved and was told by toyota it was now "selectable" but it is not!!!! With all the distracted driving issues prevalent on the roads to why toyota would intentionally design a system to cause distracted driving is beyond me. This issue needs to be correct immediately. I believe this is a pure software issue and that is why i was told it would be fixed for the 2017 model year. It needs to be!!!! Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 600 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHARLOTTE, NC |
| VIN pattern | JTDKARFPXH3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |