| Issue ID | 1492757 |
| Internal NHTSA # | 11122418 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | PRIUS PLUG-IN HYBRID |
| Model Year | 2017 |
| File date | 08/08/18 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | Summary: have owned my prius prime for eight months and have needed to repair one windshield chip, replace my windshield once, and currently have another crack that cannot be repaired. Details: purchased my prius prime dec 10, 2017. On dec 20, 2017, got a chip in my windshield while driving to work along the local highway and was able to get it repaired same-day. In june 2018, got another chip in my windshield and the crack spread beyond repair almost immediately. Started the process to have it replaced and it took approximately six weeks and three appointments with safelite before they had the correct windshield with the correct parts. According to safelite, toyota had changed the design of the windshield and the new design was on backorder. Paid my $500 deductible for this replacement. On august 8, 2018, just a few weeks after replacing the windshield, i got another chip that also spread beyond repair immediately. As of this writing, i have not yet replaced the windshield for the second time. After doing research, i found there is a class action lawsuit, filed in march 2018, related to these defective windshields. Attached are receipts from safelite showing the chip repair, payment of my deductible, and pictures of the current crack. |
| Vehicle Mileage at Failure | 7000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | OCEANSIDE, CA |
| VIN pattern | JTDKARFP7H3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |