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2013 Toyota PRIUS C Equipment Electrical Navigational System(glob Problems, Complaints and Defects

Issue ID	986966
Internal NHTSA #	10519364
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	PRIUS C
Model Year	2013
File date	01/10/12
Component	EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOB
Product type code	VEHICLE
Description of the problem	A very dangerous condition exists in the navigation systems, apparently in all models of 2012 and 2013 toyotas equipped with factory installed navigation systems. The problem is that the system fails to produce a voice prompt for turns perhaps as much as 50% of the time. Failure of the voice prompt means that you must continually look down at the screen in order to know where and when to turn. I'm certain that this has caused many, many accidents and fatalities as well. There is a warning that comes up every time you turn the system on saying that watching the screen is dangerous and can cause accidents. I have taken the car back to the toyota dealer i bought it from several times, and have demonstrated the failure to them. They acknowledge that the voice prompts are a sometimes thing. At my request, they tested another toyota of the same make and model, and informed me that it had failed as well. I tested a neighbor's 2013 prius c and found it to fail the prompts at the same intersections. I also tested a 2012 prius, and it failed also. The toyota salesman tells me the the same navigation system is used in all but a few 2012 and 2013 toyota models; so i'm assuming that this problem exists throughout at least all 2012 and 2013 toyotas but for a few that use a different system. All four of the toyotas tested, including the one tested by the dealer have failed to provide voice prompts at the same intersections. These are not newly created or remote intersections. One of them is a 6 lane arterial (ne164th ave & se 164th ave. In vancouver, wa). The system has failed on freeway exits and in other cities (stevenson, wa, 54 miles distant, beaverton and portland, or, and longview, wa.) and in clear as well as overcast weather. I've used garmen and tom tom systems extensively without ever experiencing this problem before.
Vehicle Mileage at Failure	2000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	VANCOUVER, WA
VIN pattern	JTDKDTB3XC1XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	24/03/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type
Transmission type
Vehicle speed	25
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

5N1DR3BD9SC241609 VF1FLAJAHBY353150 WAUZZZ8E67A162220 W0L0AHL3575153686 JTMDJREV80D220180 SALZP2FX5LH033206 1UJCJ0BV7K1LL0363 JM3TCBCY8N0611555 6NPLM4AG8PH116872 2T3J1RFV0RW455674 2HGFE2F56SH503946 WAUKEAFM3DA033727

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2013 Toyota PRIUS C Equipment Electrical Navigational System(glob Problems, Complaints and Defects, Recalls and Failures

2013 Toyota PRIUS C Equipment Electrical Navigational System(glob Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?