| Issue ID | 976402 |
| Internal NHTSA # | 10509007 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | MATRIX |
| Model Year | 2009 |
| File date | 01/11/12 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | When going up a hill in 4th gear car shifts down to 3rd gear to maintain speed & there is a loud noise that shakes the car (as if the engine's going to fall out). Happened about 20 times so far. Toyota dealer mechanics got car to repeat this 3 times (once hooked up to a computer). The mechanics & the service manager all feel that the transmission needs to be replaced. I have 100,000 mi. Extended warranty. The person from toyota (not from the dealership) that has to approve putting in a new transmission refused saying it is an intermittent problem. He then said it was the way i use the gas pedal. Then why did it happen on the 3 roadtests when brought to dealer. The shift into 3rd (on a hill) is so violent that i'm afraid to keep up speed on the parkway when going up a hill. I pull into the slow lane & put on my flashing lights & stay at 50 mph or less. I feel that the car is unsafe to drive. I have 90,000 mi. On it. I have reported this incident to toyota customer relations on the phone (they are based in california). They said they would look into it & get back to me in 3 days (tomorrow). I have bought 4 toyotas in a row & got my sister-in-law & her son to each buy one. If this is how toyota treats a loyal customer (all cars are serviced at toyota) then i guess i & my family won't be buying one again. I paid a good deal of money for the extended warranty. A lot of good it's doing me. Thanks for listening. |
| Vehicle Mileage at Failure | 83000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WAPPINGERS FALLS, NY |
| VIN pattern | 2T1KU40E19CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |