| Issue ID | 790762 |
| Internal NHTSA # | 10330925 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | MATRIX |
| Model Year | 2006 |
| File date | 06/05/10 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | My rear differential in my 2006 toyota matrix xr 4wd was making a whining noise that increased in volume as speed increased. I took it to the dealership and was informed that it was the rear diff. And would cost $2300 to replace. Car has 68k. Powertrain warr. Is 5 yrs. Or 60k. Dealer quoted me price of $2388 to fix?? I said it should not have gone out as i have done every maintenance on this car. They then offered me a measly 10% as a whiner/consolation fee. I then called the "customer center" of toyota and was eventually told that they would up the "offer" to $600, and that was their final offer. They then called me the next day and told me that it was actually the transmission coupling assy, and that it would cost another $400. Toyota said they would cover the difference of $400 since it was misdiagnosed. I said they should cover all of it since it was clearly defective. They refused. Then i found a toyota technical service bulletin on the internet describing the exact problem, dated august 23, 2007. So they knew about the problem, and did not notify me. I know this must have happened over a long time, and i could have brought the car in to be inspected, well within its warranty, but toyota did nothing. I think toyota is not standing behind their product. $2417 later, toyota would not acknowledge that this was a defective part, and forced me to pay for it. I shudder to think what might have happened had this part seized up on me at 65 mph in traffic, or on one of our icy mountain roads in the winter. |
| Vehicle Mileage at Failure | 68900 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | TRUCKEE, CA |
| VIN pattern | 2T1LR30E16CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |