| Issue ID | 704000 |
| Internal NHTSA # | 10251467 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | MATRIX |
| Model Year | 2004 |
| File date | 06/12/08 |
| Component | ENGINE AND ENGINE COOLING:EXHAUST SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | My 2004 toyota matrix at 87,000 now needs a new catalytic converter. The check engine light came on and i took it in to be diagnosed. P0420 was the code. Warranty for this part is for 80,000 miles. The cost to replace this part is 1300. 00 by the dealer. A new toyota replacement catalytic converter is being installed today. My mechanic states that this is a known problem with toytoa matrixes and that toyota should be replacing these. I keep my cars for a really long time (last car 310,000 miles) and have never had to replace a catalytic converter. This is not a part that should need replacing at 87,000 miles. I am so disappointed in the so called reliability of toyota's and really disappointed in their customer service. I called and submitted a complaint to toyotausa and was basically told that this was obviously not a problem or toyota would have recalled these already. Obviously, toyota does not keep track of their customer maintenance records and complaints or they would know that this is a chronic issue on 2003-2004 matrixes. |
| Vehicle Mileage at Failure | 87000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CARY, NC |
| VIN pattern | 2T1KR32E54CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |