| Issue ID | 1724899 |
| Internal NHTSA # | 11396354 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2019 |
| File date | 15/02/21 |
| Component | VEHICLE SPEED CONTROL |
| Product type code | VEHICLE |
| Description of the problem | Vehicle is slow to respond and/or has intermittent performance when accelerating or moving from complete stop. There is lag time in the vehicle's response to driver acceleration which makes it challenging to enter (from roadway or driveway) oncoming traffic or merge into interstate/freeway traffic. The delay in the responsiveness and inconsistent performance causes driver to need extra time and distance when entering the flow of traffic. The front end also becomes jumpy and enters with a skid/pull force causing the need to steer into the vehicle and course-correct. Vehicle also does not accelerate well out of a right-hand turn on 90deg turns and lags to acceleration past apex. This particular vehicle was purchased 07/25/2020 with 4,278 miles. Toyota issued a recall for low-pressure fuel pump in 01/2020 and added this model to the recall list in 10/2020. An interim safety recall notice stating the vehicle could stall while driving increasing the risk of a crash, particularly at high speeds. As of 02/15/2021, toyota has not issued a remedy to this safety recall which has been open, in total, for more than a year. As a driver who relies on freeway travel in arizona, this is disturbing and the additional erratic performance in-town during normal traffic is equally unsettling. This vehicle is still being used in normal conditions due to the owner being in an essential industry during the pandemic, but recreational driving is being limited due to the open and unresolved safety recall issued by toyota. I also contacted my service writer at toyota before receiving the letter, shortly after purchasing the vehicle to ask if the acceleration delays and inconsistency were normal in this vehicle because the driver experience is subpar to what should be expected with a new, low-mile xle vehicle. |
| Vehicle Mileage at Failure | 11000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PEORIA, AZ |
| VIN pattern | 5TDKZRFH4KSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |