| Issue ID | 1660413 |
| Internal NHTSA # | 11324106 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2019 |
| File date | 04/05/20 |
| Component | VEHICLE SPEED CONTROL |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact leased a 2019 toyota highlander. The contact stated that while driving slow and attempting to park in a parking space, the entire instrument panel flashed along with a chime. There was a loud noise coming from the engine while the vehicle propelled forward. The brake pedal was depressed to stop the vehicle however the vehicle continued over a curb and crashed into a pole where it came to a stop. The vehicle was powered off in order for the vehicle speed to stop. No air bags deployed. There were no injuries reported. A police report was filed and the vehicle was driven to the residence. The local millennium toyota dealer (257 n franklin st, hempstead, ny 11550) was called where it was suggested to have the vehicle towed and that they would follow up once the vehicle was in their possession. The vehicle was towed the dealer but no call was received so the contact called and left a voicemail. The manufacturer was then called and made aware of the failure. The contact was also informed by the manufacturer that paper work was needed to have the vehicle inspected and that the black box was to be inspected which could take a week for the results and a month for a solution. The contact received nhtsa campaign number: 20v012000 (fuel system, gasoline) however the recall remedy was not available. The failure mileage was 6,000. |
| Vehicle Mileage at Failure | 6000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | MIDDLE VILLAGE, NY |
| VIN pattern | 5TDJZRFH9KSXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | Y |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |