| Issue ID | 1605635 |
| Internal NHTSA # | 11258968 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2019 |
| File date | 29/09/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Me and my family were leaving a hotel in tarrytown ny. I parked the car: toyota highlander 2019 outside, helped my wife and 21-month baby into the back seat and had to put something in the trunk but it was locked. In that moment the car was in park with the engine running; the ground was not steep at all: 5-10 degrees the most. I took out the key from ignition to go open the trunk with the button from the remote. Suddenly the car started rolling backwards with my wife and kid in the back seat. There was a slope few feet away from where i parked and the angle became about 40 degrees and it picked up speed quickly. I rushed in (drivers door was lucky open and flapping around), at the last moment was able to press the break but we still hit another car with people inside. I am the only one with visual scars and bruises on my left leg from trying to climb in the car, but my wife felt pain in her lower back the day after the crash. There were witnesses and most likely a camera, since it was by the front entrance of a major hotel. From reading and researching on this matter i suspect it is a defect in the parking pawl (the piece inside the transmission that holds the car in park). This is an absolute manufacturers defect. I saw here on the nhtsa website that a person from nj filed a complaint about the exact same matter with the same car: toyota highlander 2019 (nhtsa id number: 11245263), just a month ago so this is definitely not an isolated case. Please take action. This vehicle should be recalled asap before someone gets seriously injured or worse! |
| Vehicle Mileage at Failure | 7000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WESTBURY, NY |
| VIN pattern | 5TDBZRFH2KSXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | Y |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 2 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |