| Issue ID | 1600607 |
| Internal NHTSA # | 11255253 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2019 |
| File date | 24/02/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | The rear ac vents pump out perfumed air. We bought our vehicle in december so did not test drive with the ac on or we would never have bought the car. I am one of many who are sensitive to perfumes and the pollution in the car gives me a headache, makes me nauseous and worst of all makes me sleepy. I have taken the car to the dealership who replaced the air filter with no results. I have taken the issue up with toyota who has stated that there is no perfume and they are done with me. I have a complaint on car gurus that has produced other people with this problem. I have found more people with the same problem on the highlander facebook page. One couple never drives their car in warm weather. One driver says that their 2 year old vehicle is still pumping out the perfume so it doesn't age out. The smell resembles laundry product perfume so my husband and thought that perhaps toyota used some recycled plastic in the rear vents which would be admirable but they deny that they did. I believe that this is a safety issue as the insidious perfume can make drivers sleepy and sick. I am very disappointed in toyota for essentially calling me a liar and i have a $40,000 vehicle that makes me sick. I am not having any luck putting my communications with toyota and other owners into an acceptable format |
| Vehicle Mileage at Failure | 800 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CLAUDVILLE, VA |
| VIN pattern | 5TDBZRFH5KSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |