| Issue ID | 1590192 |
| Internal NHTSA # | 11242461 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2019 |
| File date | 01/08/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | The entire voice guidance system is inoperative on my one week old 2019 highlander hybrid platinum. No audible voice or beeps with navigation assist, no phone assist,, no eyes-free assist, no driver announce to rear cabin voice, no entertainment system voice assist. This is a safety hazard eliminating hands free driving, and no navigation guidance. I was on unfamiliar roads in the dark of night, alone, unable to operate necessary equipment which proved to be unreliable. I just learned that this issue has been known to toyota for several months, yet new vehicles are driven away from dealerships by unsuspecting new owners after paying good money for a defective vehicle. Deceitful, unethical, and unsafe! Where is the recall for this issue? Why are vehicles not fixed before being sold as new? |
| Vehicle Mileage at Failure | 200 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WARTRACE, TN |
| VIN pattern | 5TDDGRFHXKSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |