| Issue ID | 1681211 |
| Internal NHTSA # | 11344278 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2019 |
| File date | 01/08/20 |
| Component | TIRES:TREAD/BELT |
| Product type code | VEHICLE |
| Description of the problem | Tl the contact owns a 2019 toyota highlander equipped with bridgestone tires, tire line: dueler h/l 422 ecopia, tire size: p245/60/r18 tires, dot number (not provided). The contact stated that the treadwear on the original tires were wearing at an alarming rate. The contact stated that while driving on wet surfaces, the tires performed like driving on ice. The vehicle was taken to a tire dealer who inspected the treadwear and quoted the treadwear at 7/32nds when they should be replaced at 4/32nds. The contact called the tire manufacturer and was informed that warranty coverage for the tires were not covered by the tire manufacturer. The contact was informed that the warranty only covered tire defects. The vehicle was taken to a bridgestone tire shop and it was stated that the tires needed to be replaced. The contact placed a second call to the manufacturer and informed the representative what the bridgestone tire shop stated. The tire manufacturer refused to provide assistance because the tires were the original equipment. The vehicle manufacturer referred the contact to the dealer. The dealer stated that there was nothing wrong with the tires. The tires were not replaced. The failure mileage was 9,000. |
| Vehicle Mileage at Failure | 9000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | TAYLORS, SC |
| VIN pattern | 5TDKZRFH4KSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |