| Issue ID | 1658769 |
| Internal NHTSA # | 11322895 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2019 |
| File date | 03/01/20 |
| Component | SEAT BELTS |
| Product type code | VEHICLE |
| Description of the problem | The right rear seatbelt (2nd row seat in vehicle with 3 rows) ripped from basic use from a child and had to be replaced by toyota. We brought the vehicle new from toyota sudbury, ma and owned approximately 1-year. In late december 2019, my child noticed the rear seatbelt was ripped. We took the vehicle to toyota wellesley, ma for warranty repair. Toyota refused to repair and stated the seatbelt was intentionally cut by us. Now why would we intentionally cut a seatbelt used by our children just to pay and have it repaired? Since toyota refused to fix, and we required a seatbelt to transport our children immediately, we had to fix and pay toyota $429. Clearly we did not cut the seatbelt and the pictures clearly indicate it was not cut but it was ripped and frayed from use or defect. We want to report this defect matter as i believe it is a significant safety issue and one in which toyota did not even want to investigate. Needless to say, we will never buy another toyota vehicle since this is how they view significant safety issues. I kept the old seatbelt in case it is needed for testing. |
| Vehicle Mileage at Failure | 16982 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WELLESELY, MA |
| VIN pattern | 5TDDGRFH4KSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |