| Issue ID | 1722829 |
| Internal NHTSA # | 11394875 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2019 |
| File date | 12/12/20 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Recall on the vehicle for fuel pump, and replacement is not yet available. Toyota states the part will be available by end of february / early march. We have asked the dealer to allow us to return the vehicle but they will not because the current value is less than what is owed. We have asked toyota manufacturer to accept the vehicle as a return with no negative balance (we have already paid on this vehicle for 14 months). They state the problem will be repaired and the vehicle is safe to drive. The recall states the car can stop at any time at high rates of speed, with or without warning. Our vehicle has hesitation and that is one of the symptoms noted in the recall. We do not want to wait any longer for the vehicle to be repaired, and we do not want to continue to pay for a vehicle we do not feel safe driving. We have an arbitration meeting with toyota however, i was reading the warranty and it says to file a complaint with you. Can you help us get this resolved in a timely manner? |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PALMYRA, PA |
| VIN pattern | 5TDJZRFH4KSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |