| Issue ID | 1691377 |
| Internal NHTSA # | 11359909 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2019 |
| File date | 18/09/20 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | 2019 toyota highlander hybrid. Today exactly one year from purchase it stalled on a busy public roadway for the 4th time. With the 4 incidents in june, july, & sept 2020, the car, without warning 1."powered down" almost immediately to a dangerous slow point with no acceleration in response to pressing gas pedal in the following locations: a high traffic major urban bridge(40mph); interstate highway(75mph); coming into busy city intersection(5 -10mph); country highway (45mph) 2. Power steering was slow and difficult. 3. Master warning light activated. Audible tone/constant beeping activated. "hybrid system malfunction., pull over to safety, call dealer, check engine, pcs" , and multiple other warnings. 4. Within moments the car completely died (before i could seek legal and/or safe parking.) safe parking required multiple attempts. In july (illinois) the car required towing off very busy interstate highway. Assessed as "no issues". Within one hour a mini-series of sputtering, choking, stallings in city intersection, dealership then kept our vehicle overnight. More lengthy diagnostics "threw" fuel codes. Bad gasoline? Today car should have been towed but toyota roadside assistance denied my vin & phone# existed in their database. Home dealership confirms i am, without doubt, in database. During hour+wait for assistance, dash cleared of all warnings w/ ignition. Home dealership advised driving to closest dealership. 5 miles. My car currently sits in a missouri toy. Dealership w/ fuel pump suspect. I was told repairs could take up to a week. 97 fuel pumps currently back ordered in parts system. 20,500 miles/all service plan requirements met promptly. I have all inspection forms/service receipts. No ability to upload documents now but would like to be contacted by nhtsa for more information and to share service documents. |
| Vehicle Mileage at Failure | 15000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHAMPAIGN, IL |
| VIN pattern | 5TDJGRFH5KSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |