| Issue ID | 1658409 |
| Internal NHTSA # | 11322568 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2019 |
| File date | 19/02/19 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Tl* takata recall. The contact owns a 2019 toyota highlander. The contact received notification of nhtsa campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle, happened at a parking lot. The vehicle stalled without warning. The vehicle was taken to peterson toyota (9101 w fairview ave, boise, id 83704 35816), however, the mechanic was unable to duplicate the failure. The dealer confirmed that the part needed for the recall repair was not available. The manufacturer was notified of the failure. Vin tool confirms parts not available. The failure mileage was 4,000. *bf consumer stated manufacturer could not help and for the consumer to keep contacting the dealer. Rental car was offered.*jb |
| Vehicle Mileage at Failure | 4000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | EAGLE, ID |
| VIN pattern | 5TDJZRFH7KSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | Y |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 8 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | PETERSONS TOYOTA |
| Dealer's telephone number | |
| Dealer's city | BOISE |
| Dealer's state code | ID |
| Dealer's ZIP code |