| Issue ID | 1692311 |
| Internal NHTSA # | 11360580 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2019 |
| File date | 01/09/19 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | The computer/radio automatically shuts itself off and then reboots. It has done this too many times to count. It does this randomly and unexpectedly. It becomes dangerous because i live in a state where i am not allowed to hold a phone while driving, so when i don't have wireless phone capability it is very disruptive. It is also dangerous and inconvenient when it happens when i'm using navigation in an unfamiliar place, i am left stranded. There have been times when it continues to reboot continuously during my trip to or from someplace. I have been to the dealership 5 times to have my computer reset/rebooted and the problem still occurs. The second time i took it, the technician left the service ticket open so that each time i took it after that they were putting the "repair" under the same ticket so that it only showed as 1 repair! I now know of at least 5 other people having the exact same problem between toyota highlanders and toyota 4 runners. My vehicle has been both stationary and in motion while the automatic shutoff of the computer system occurred. Of course the dealership always says my computer never shuts off while my vehicle is there, even though it does it when i drive off the lot, so i recorded video of the radio/computer shutting off while i was driving and showed it to them. I would hate for the problem to escalate or become more dangerous. |
| Vehicle Mileage at Failure | 2500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | JONESBORO, GA |
| VIN pattern | 5TDYZRFH1KSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |