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2018 Toyota HIGHLANDER Unknown Or Other Problems, Complaints and Defects

Issue ID	1477505
Internal NHTSA #	11104476
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2018
File date	11/06/18
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	On june 11, 2018 i was driving my 2018 toyota highlander (that was purchased on january 31, 2018) on i-40 near burlington, nc when the moonroof on my car suddenly shattered. I had the visor closed on the moonroof so no glass entered the cabin. The entire moonroof shattered and there was a hole towards the rear of the moonroof. It was a clear day and the pavement was level. I did not see any objects from the road approach my car prior to the moonroof shattering. Later that day i took the vehicle to my car dealer and was told that it looked like an impact had caused the moonroof to shatter. I had the moonroof repaired by the dealer at a cost of $968. I learned from research on the internet that there have been numerous incidents of shattering sunroofs/moonroofs involving multiple manufacturers. I reported the situation to toyota's national customer service center. I expressed my concern about how the moonroof can shatter on the sunroof when i did not see anything that could have caused that type of damage and that i was aware that toyota and other manufacturers had experienced problems with sunroofs/moonroofs. I provided photographs of the moonroof. After initial being told that my situation would be handled at no charge to me, i was directed to a customer service representative who i was told was specifically assigned to address these types of claims. That representative advised me that the moonroof shattering was caused by an "outside influence" and that toyota was not responsible for fixing the moonroof. He further advised that there was no "program" in existence that would allow my verhicle to repaired at no charge to me. I asked the representative if toyota's position was that the moonroof was functioning properly when it shattered based on some unknown and undefined "outside influence" and i was that it was not the case.
Vehicle Mileage at Failure	11500
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	GREENSBORO, NC
VIN pattern	5TDKZRFH7JSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	65
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

YB45040935L017375 5NPDH4AE7CH138900 WVWZZZ1GZKW623626 JTMY53FV60D043338 THMCL75203C218218 ZAR93700005239731 KL1JM6CE5CB122615 JMZGG14F671664355 2FACP74F8MX150130 WDB4613332X212770 VF3MJAHWWHL076964 1C4NJPFA1GD681915

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2018 Toyota HIGHLANDER Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2018 Toyota HIGHLANDER Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?