| Issue ID | 1497480 |
| Internal NHTSA # | 11129327 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2018 |
| File date | 11/08/18 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | I purchased a new toyota highlander from massey toyota in kinston, nc in may of 2018. On august 11, 2018, the rear hatch glass spontaneously exploded and fell out of the car while it was sitting untouched in the driveway of the owners home. The weather was clear and warm. Toyota initially refused to cover this under the toyota new car warranty, however finally they agreed to cover the window. A few days later my wife started noticing a squeak and rubbing noise coming from the back hatch when the car was was warm from the sun. After taking the car back numerous times to the dealer. The toyota service department discovered that the back hatch/back door was rubbing near the spoiler area of the hing, at such a force to cause paint to come off the area. The service manager agreed that this was a manufacturer defect and that toyota was required to cover this new car defect. However, after having the car for 2 weeks toyota refused to cover the manufacture defect. In conclusion, the 2018 toyota highlander model has a defect that results in the back rear door & spoiler to rub and results in the back hatch glass breaking and even further damage to the paint and body of the vehicle. Toyota has shown a they can not be trusted to fulfill their obligation to new car customers. |
| Vehicle Mileage at Failure | 1215 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | DOVER, NC |
| VIN pattern | 5TDJZRFH7JSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |