| Issue ID | 1690214 |
| Internal NHTSA # | 11355055 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2018 |
| File date | 20/03/18 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | I contacted toyota and complained about the seat as it gave instant pain in the spine and neck and very hard to drive sitting on the drivers or driver side passenger seat. Being too curvey is neither agronomic for any standard size human being nor allows any rest to the backbone. The headrest is very tilted forward, which strains the spine and neck immediately. I had a toyota highlander 2005, and i didn't pay much attention to any test drive because the seat on the highlander 2005 was very comfortable. But 2018 is horrible to drive. I'm very much regretting buying such a car that i can't drive without hurting my spine and neck. The toyota support suggested using a cushion between the seat and drivers back, and the vendor offered no to fix the issue. I don't think i'll ever buy from a business that punishes the customer through selling horrible products and decline to take the responsibility to fix it. I ended up paying about $35000 for a not ridable vehicle, and i'm feeling miserable about it. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WINTER HAVEN, FL |
| VIN pattern | 5TDZARFH7JSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |