| Issue ID | 1383772 |
| Internal NHTSA # | 10994221 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2017 |
| File date | 28/05/17 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | Bought this 2017 highlander brand-new from the dealer. It had 67 miles on the odometer. Within a few thousand miles, a stone chipped the windshield and within days the windshield was a spider's nest of spreading cracks all across up and down the windshield. I bought a new 2015 highlander from the same dealer and had the exact same problem after just a few thousand miles. I believe toyota slanted the hood of the vehicle down for better airflow and resulting mpg increase and in so doing, all road debris such as stones, are propelled up right onto the windshield and the stones smash the windshield. What are the random odds that a brand-new, dealer-bought 2015 and 2017 highlander would both get a stone chip that destroys the windshield within the first few thousand miles of driving? These windshield aren't cheap to replace- about $1400. |
| Vehicle Mileage at Failure | 6200 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GOLDEN, CO |
| VIN pattern | 5TDDZRFH3HSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |