| Issue ID | 1427844 |
| Internal NHTSA # | 11048751 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2017 |
| File date | 23/11/17 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | We were in a thanksgiving day related touch n go traffic on a normal street, which enters into a mall. All of us are stopped at a red light, car ahead of us just started moving and we followed after allowing a safe distance, then suddenly the car ahead of us stopped, so i tried stopping quickly, but the car's automatic collision avoidance kicked in and took control of my brakes, but it still didnt stop, i was trying to stop, but the brakes were not working. Ended up rear-ending car infront of me. The whole point of this safety feature was to prevent the car from rear ending other cars in day-to-day traffic situations. Also our speed was not more than 20 mph, when i hit the gas pedal, almost instantly i realized i have to stop and took my foot off the pedal, tried braking, but car kept rolling forward. This is just 4 month old car with 2500 miles on it. Waiting to see how toyota handles my case, in the meantime, insurance thinks i am at fault and started the claim, covering the car infront of me. My dashboard displayed a "brake" message in red color, which is true, it identified a collision, but didnt stop. Imo stopping is more important! There was some damage to car infront of me, my car had some minor damage to grills and front bumper area. |
| Vehicle Mileage at Failure | 2600 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ASHLAND, MA |
| VIN pattern | 5TDJZRFH6HSXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | Y |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |