| Issue ID | 1328841 |
| Internal NHTSA # | 10918511 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2016 |
| File date | 23/10/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | I own a 2016 highlander limited platinum and after a major accident i have a serious concern about the safety claims. Yesterday my wife was in a rollover (2 full rotations) accident in her 2016 highlander platinum. Car was destroyed, her head hit both the steering wheel and the b-pillar, both have airbags. Not a single airbag was deployed. Driver and front passenger seat-mounted side airbags, driver knee airbag, front passenger seat-cushion airbag and all-row roll-sensing side curtain airbags = all a total fail, none of that worked. The onstar lady did however sense the accident and dispatch an ambulance and police, that was excellent. Whatever car i get as a replacement will defiantly have that. Not real happy about the safety on this vehicle. One of the reasons that we purchased this vehicle was the iihs rating on the vehicle. Right on there site it talks about the safety and the airbag roll system but the reality is in a rollover this did not work i will have the accident scene picture later today. I currently only have some of the vehicle after it was towed. |
| Vehicle Mileage at Failure | 10000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FARMINGTON, MN |
| VIN pattern | 5TDDKRFH6GSXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | Y |
| Was medical attention required? | Y |
| Was part original equipment? | |
| No. of injured persons | 2 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |