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2015 Toyota HIGHLANDER Visibility Wiper Problems, Complaints and Defects

Issue ID	1383775
Internal NHTSA #	10994224
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2015
File date	16/03/15
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	Bought this 2015 highlander brand-new in january 2015 from the dealer. It had 476 miles on the odometer. Within a few thousand miles, a stone chipped the windshield and within days the windshield was a spider's nest of spreading cracks all across up and down the windshield. I had this same issue with a brand new 2017 highlander purchased from the same dealer. I believe toyota slanted the hood of the vehicle down for better airflow and resulting mpg increase and in so doing, all road debris such as stones, are propelled up right onto the windshield and the stones smash the windshield. What are the random odds that a brand-new, dealer-bought 2015 and 2017 highlander would both get a stone chip that destroys the windshield within the first few thousand miles of driving? These windshield aren't cheap to replace- about $1400. The date of occurrence and mileage i have stated for this complaint are to the best of my recollection as this issue occurred in 2015 and i did not file this complaint until 6-9-2017 when i had the exact same issue occur on the brand new purchased 2017 highlander, which i filed complaint # 10994221 on. These two complaints should be cross-referenced. I believe the 2015+ model year highlanders will demonstrate a statistically significant higher rate of occurrence of windshield failures owing to their slanting the hood angle down towards the pavement to achieve a lower wind profile and higher mpg. The effect of this is that all rocks and debris from the road are thrown up onto the windshield violently resulting in windscreen damage. I had a 2009 highlander, also purchased brand new, that had no such issues as the hood angle was higher and more truck like.
Vehicle Mileage at Failure	4000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	GOLDEN, CO
VIN pattern	5TDDKRFH9FSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	12/09/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	55
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1FTSW31FX3EA09307 VF3VBBHXHJZ099365 WP1AB2A54FLB50428 JTDKAMFU2N3175637 WBAVL3206BVP88605 3D7MX48L89G508590 1FTWW3DR3AEB41166 WDDHF8CB8EA884340 JN1TANZ51U0001246 4T1DAACK3SU534425 WDDKJ5GB2BF074262 W0L0ZCF6851071796

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2015 Toyota HIGHLANDER Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2015 Toyota HIGHLANDER Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?