Issue ID | 1635902 |
Internal NHTSA # | 11299797 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | HIGHLANDER |
Model Year | 2015 |
File date | 12/01/20 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Our 2015 highlander steering intermittently locks up and has a complete loss of power. First happened when starting the vehicle and had to sit and start and stop over 15 times and the steering finally came back. We immediately contacted toyota and they said this vehicle had no recalled parts and there is no problem. When it happened the second time we took it in and they said it had a bad battery and the problem was fixed. We paid a hefty service fee and paid for a really expensive battery. Two days later it happened again and while moving on a city street about 35/40 mph. We got over safely but was so dangerous. Took it back to toyota and they are telling us the vehicle has no problem and we just need to use it till it happens again and bring it back! If we don't kill ourselves or another motorist! After doing our own research we find our car is doing exactly what the vehicles with the recall are doing but they will not replace the eps system and toyota is putting us back on the road in a dangerous vehicle. So now we only have one vehicle and struggling to get by. I find it completely unacceptable that toyota customer relations was of no help and rude on the phone. Now we have bought a $40,000. 00 car we can not drive and be safe on the road with. How can they not help us and fix the problem? We will have to get a second opinion and end up paying more money to fix the problem. Thanks toyota we will not buy another. |
Vehicle Mileage at Failure | 41000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ANTELOPE, CA |
VIN pattern | 5TDDKRFH2FSXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 12/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |