Issue ID | 1213031 |
Internal NHTSA # | 10758836 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | HIGHLANDER |
Model Year | 2015 |
File date | 22/08/15 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Received recall notice. Scheduled service on vehicle for saturday the 22nd of september 2015, 0930. Documentation indicated the recall would take a total of approximately 4 hours to complete. Recall was for eps ecu, urgent safety recall. At about 1445, received call from dealer that they would have to order the part and my vehicle would not be ready until the part was in on tuesday the 25th and repairs completed. Why did they not have the part on hand at the dealer if this was an urgent recall? Called toyota, ref # 1508221403 and they indicated they only send the part when the vehicle has been identified as needing the repair. This is not "within a reasonable time" for an urgent safety recall. |
Vehicle Mileage at Failure | 9784 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | VANCOUVER, WA |
VIN pattern | 5TDDKRFH0FSXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 10/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |